Shipping & Delivery

We make sure your order is delivered safely, quickly, and with care. Depending on destination, weight, and contents (e.g., batteries/ADR), we use different carriers. Your tracking link arrives by email as soon as your parcel is on its way.

Who delivers my order?

Region Shipment type Carrier
Netherlands & Belgium Standard (up to 30 kg) DPD
Netherlands & Belgium Special handling (e.g., batteries/ADR, fragile, up to 30 kg) DHL Parcel
Netherlands & Belgium Over 30 kg / pallet freight Dachser
Other EU countries Standard (up to 30 kg) DPD
Other EU countries Special handling (up to 30 kg) UPS
Other EU countries Over 30 kg / pallet freight Dachser

Note: In some cases we may use an equivalent carrier to speed things up or improve service quality to your address.

What to expect per carrier

  • DPD – You’ll receive an email with the expected delivery window. In many areas you can adjust the time slot or change the delivery address before the last mile.

  • DHL Parcel – For special/fragile shipments you’ll receive a delivery window and live tracking updates.

  • UPS (outside NL & BE for special shipments) – You’ll receive a tracking link as soon as the order departs the origin depot.

  • Dachser (pallet freight, >30 kg) – Dachser will email you a proposed delivery date/time. If it doesn’t fit, use their link to reschedule.

Where do we ship?

We currently ship to the following countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

If your country isn’t listed, contact us and we’ll check what’s possible.

Delays

We do our best to deliver on time. If you want the latest status, check your tracking link first. Still unsure? Email us at mail@soluxious.com and include your order number.

Pick-up at a service point

Yes—parcels up to 20 kg can be delivered to a service point (DPD Pickup or UPS Access Point, depending on the carrier). Choose this option during checkout. You’ll be notified by email when your parcel is ready. Service points usually hold parcels for 7 days.

Warehouse or in-store pick-up: not available at this time.

Tracking not working?

Tracking activates after the first scan at the carrier’s hub—often later in the evening. If it still doesn’t work the next business day, contact us with your order number.

Change delivery address

  • Before you receive the shipping confirmation: email mail@soluxious.com and we’ll update it if possible.

  • After shipping confirmation: address changes are usually no longer possible; please use the carrier’s options in your tracking link (if available).

Part of my order is missing

Sorry about that! Report it as soon as possible after delivery to mail@soluxious.com. We’ll make sure you receive the missing item(s) quickly.

My product arrived damaged

Please report visible transport damage within 7 calendar days of receipt and include clear photos of:

  1. the damaged item, and 2) the outer packaging.
    Email mail@soluxious.com with your order number. We’ll arrange a swift replacement or repair and guide you through the return if needed.