Find clear, concise answers to our most common customer questions about ordering, shipping, and account management.
Still have a question? Contact our support team and we’ll be happy to help.
How do I choose the right solar panel?
Consider your power needs, output method (USB/A/C or MC4), and installation type (flexible, framed, foldable). See our guide for detailed matching.
Do portable power stations also accept solar input?
Yes—most models support fast AC charging plus solar recharging. Perfect for off-grid charging or emergency backup.
Are plug-in battery kits easy to install?
Absolutely. Just plug into your solar panel or grid outlet. Brands like EcoFlow, Bluetti, Anker offer modular options.
What warranty & return terms apply?
We provide a 30-day hassle-free returns policy and warranty on all products. Full details available on our Returns & Warranty page.
What if I receive a damaged product?
Contact us within 5 days of delivery. We’ll arrange a replacement or refund fast.
Can I cancel my order?
Yes — as long as it hasn’t shipped. Email us ASAP with your order number.
How do I track my order?
You’ll receive a tracking link by email once your package is shipped.
How long is delivery?
Free shipping starts at €20. Delivery in the Netherlands & Belgium: 1‑3 days. Rest of EU: 3‑7 days.
Do you offer business or wholesale accounts?
Yes! Reach out via our contact form for tailored B2B pricing.
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