Soluxious Privacy Notice

Last updated: 11 August 2025

At Soluxious, we power your life—not your data. We value your privacy and are committed to protecting your personal information. This notice explains what we collect, how we use it, who we share it with, and the choices you have under the GDPR and other applicable laws.

Who we are

Soluxious (“we”, “us”, “our”) operates the website and services available at soluxious.com (the “Services”). For the purposes of the GDPR, we are the data controller of your personal data collected via the Services.

Personal data we collect

We collect information necessary to provide and improve our Services, including:

  • Identity & contact details: name, (company) name, shipping/billing address, email address, phone number.

  • Account information: login credentials, preferences, saved addresses.

  • Order & payment information: order details, invoices, and payment status. We do not store full card details; payments are processed by our secure payment providers.

  • Communications: messages you send us (email, chat, forms), support tickets, reviews.

  • Device & usage data: IP address, browser/device type, pages viewed, interactions, and cookies or similar technologies (see our Cookie Notice).

  • Marketing preferences: your choices about receiving updates, offers, and newsletters.

How and why we use your data (legal bases)

We process personal data for the following purposes:

  • Fulfil orders and provide Services (performing a contract): processing orders and payments, shipping and delivery, returns.

  • Customer support & communications (legitimate interests / contract): answering questions, providing after-sales support.

  • Account management (legitimate interests / contract): creating and maintaining your account.

  • Improve our products, Services, and website (legitimate interests / consent for cookies/analytics where required).

  • Marketing (consent): sending newsletters and offers. You can withdraw consent at any time via the unsubscribe link or by contacting us.

  • Security & fraud prevention (legitimate interests / legal obligations).

  • Compliance (legal obligations): tax, accounting, and regulatory requirements.

Sharing your data

We share personal data only as needed, with safeguards in place:

  • Service providers: e.g., hosting, IT support, analytics, customer service tools—solely to help us run the Services.

  • Payment processors: e.g., PayPal, MultiSafepay, banks—to securely process transactions. We don’t store full card numbers.

  • Logistics & couriers: e.g., DPD, UPS, Mainfreight—to deliver your orders and handle returns.

  • Marketing & consented partners: if you opt in to marketing.

  • Professional advisors & authorities: e.g., accountants, lawyers, tax authorities (Belastingdienst) where legally required.

  • Business transfers: in the context of a merger, acquisition, or asset sale, subject to appropriate protections.

International transfers

If we transfer your data outside the EEA/UK, we ensure appropriate safeguards—such as Standard Contractual Clauses are in place, and transfer only as permitted by law.

Retention

We keep your personal data only as long as necessary for the purposes above:

  • Order and invoice records are typically retained up to 7 years to meet Dutch tax and accounting requirements.

  • Account, support, and marketing data are kept as long as needed to provide the Services or until you delete your account or opt out of marketing (whichever applies), unless a longer period is required by law.

Security

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or alteration. No system is 100% secure, but we continuously improve our safeguards.

Your rights (EU/EEA & UK)

You have the right to:

  • Access your data and receive a copy

  • Rectify inaccurate or incomplete data

  • Erase your data (where applicable)

  • Restrict or object to processing (including profiling)

  • Data portability

  • Withdraw consent at any time for consent-based processing

  • Lodge a complaint with your local authority; in the Netherlands: AVG

To exercise your rights, contact us using the details below.

Cookies

We use cookies and similar technologies to operate and improve our website, personalise content, and measure performance. For details and choices, please see our Cookie Notice.

Children’s privacy

Our Services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us so we can delete it.

Changes to this notice

We may update this Privacy Notice from time to time to reflect legal, technical, or business changes. When we update it, we’ll revise the “Last updated” date above. Please check back regularly.

Contact us

Data Services: Soluxious
Email: privacy@soluxious.com (or mail@soluxious.com)
Live chat: available on soluxious.com

For more information on your rights and data protection, visit the website of the AVG